SIDEL SERVICES

​​​​​​​​​​​​​​​​​​​​​​​​From equipment providers to guaranteed performance partners

Pavel Shevchuk – Executive Vice President Services, Sidel – explains why a holistic approach to modern maintenance is needed in today’s packaging industry. By leveraging the effects of reduced costs and increased production levels, manufacturers will be able to enjoy higher profitability.​

How are Services evolving to meet ever changing market demands? 

The entire liquid packaging industry is taking an increasingly holistic approach. Starting with packaging, market and industry experts help design and manufacture a complete line solution that looks at not only rapidly ramping-up performance but that is able to adapt over time to new customer needs. 

Technological advancements are making production lines more sophisticated and line automation is expanding performance possibilities. At the same time, there is a constant drive towards greater productivity and flexibility. 

To help our customers protect their competitiveness while reducing their impacts on the planet we are re-shaping our Services offering, the goal being to progress from ‘equipment providers’ to ‘guaranteed performance partners’.

We are doing this across three strategic directions: first and foremost, by consolidating our services foundations. Secondly, by shifting from reactive to preventive maintenance. Thirdly, by placing extra focus on digitalisation. ​

Can you expand on the three main axes supporting the Services business in Sidel?

The fundamentals of a properly executed service lie with people, quality parts delivered on time and comprehensive information. With this in mind, we are strengthening our Field Services Engineers team, while continuously developing their competencies. This leads to maximised customer satisfaction – and ultimately loyalty to Sidel. ​

“We are placing additional focus on digitalisation and expanding the opportunities offered by agile e-business solutions integrated with our expertise.”

But how to sustainably grow our services business? At Sidel, we are reconsidering our maintenance contracts portfolio, to offer preventive, condition-based or performance-­targeted solutions and deliver guaranteed line performance. 

In addition, we are placing additional focus on digitalisation and expanding the opportunities offered by agile e-business solutions integrated with our expertise. The success recorded by the Sidel Services Online platform – covering approximately 1,500 plants globally – and the solid reputation of the Sidel EIT® (Efficiency Improvement Tool) are only two examples of how we are designing a complete digital ecosystem to optimise production output and quality for our customers.​

How do you envisage the shift from reactive services on demand to preventive maintenance?

Against an operational background of reduced budgets, ageing assets, a shrinking skilled workforce and rising material costs, many manufacturers are currently under great pressure to minimise capital expenditure (CAPEX) and operating expenditure (OPEX). This involves maximising equipment availability and overall equipment efficiency (OEE) – in order to get maximum return from their assets. A forward-looking maintenance strategy can contribute to ensuring sound financial operations by preserving the availability of assets and minimising unplanned downtime to optimise total cost of ownership (TCO).

In fact, a purely reactive maintenance approach can result in significant losses, such as:

  • additional costs for emergency work,
  • unplanned stoppages, resulting in unforeseen costs and customer dissatisfaction that can potentially lead to a loss of business,
  • operator frustration as productivity declines and emergencies increase.​

Manufacturers that want to secure their competitiveness in a fast-changing market are increasingly seen to shift from a reactive to a proactive maintenance approach. The combined effect of the reduced costs and increased production levels will inevitably lead to higher profitability. 

A well-designed preventive maintenance programme implemented without a special focus on flawless execution, is unlikely to be successful – just like the pit-stop teams of Formula One racing are a vital element in any race team’s strategy for success. Racing teams enjoy most success when all factors work seamlessly and smoothly together. This happens when the cars themselves, the tools, each team member, the work practices and their successful implementation and the leader­ship provided by the management team – are all focused on pre-determined and common goals.​




“The fundamentals of a properly executed service lie with people, quality parts delivered on time and comprehensive information. With this in mind, we are strengthening our Field Services Engineers team, while continuously developing their competencies.”​